Department of Social Development has Failed to Communicate
with the Elderly

23 January 2013       



The Department of Social Development and SA Security Agency (Sassa) must implement a proper communications strategy in order to effectively communicate with the public, particularly our elderly people so as to avoid incidents like the recent one that occurred at Sassa offices in Chosen Village, North West, where an elderly woman died while queuing to re-register for her old age grant when this could have been done in the comfort of her own home.


IFP Spokesperson on Social Development, Ms Helen Makhuba said, "Clearly the Department of Social Development and Sassa have not properly informed our elderly people and their families that Sassa re-registrations can be done at their homes if need be. This oversight shows a lack of communication and care by Sassa and the Department towards pensioners."


Makhuba continued, "Sassa officers should have not let this elderly woman stand in the queue. They should have sent her back home and informed her that they will re-register her in the comfort of her home. Cases like this are examples of total negligence and lack of care by Departmental staff and officers."


"The IFP is extremely saddened by the untimely passing of this elderly woman who died while queuing for her old age grant. We therefore urge the Department of Social Development to make public announcements, utilizing all media platforms, about the service they provide re-registering elderly people for their old age grants in their homes if they are unable to attend at Departmental offices," said Makhuba. 



IFP Spokesperson on Social Development
Ms Helen Makhuba; 0732683063 


IFP Parliamentary Caucus' Media Liaison Officer
Boniswa Tiwe, 072 497 1252